Troubleshooting

Spam is still getting through

• Check your sensitivity setting. Try switching to High from Settings → RightComments.
• Add specific patterns to your Always Block rules.
• Make sure the plugin is active and showing "Connected" on the settings page.

Legitimate comments are being flagged

• Switch sensitivity to Low or Default.
• Add relevant topics to your Always Allow rules. For example, if you run a marketing blog, add "SEO discussions" to prevent marketing-related comments from being flagged.
• Check your WordPress spam folder — flagged comments are never deleted, just moved to spam. You can restore them from there.

Plugin shows "not connected"

• Click Connect to RightComments to re-establish the connection.
• Make sure you're logged in to your RightComments account at rightcomments.com.
• If you have an active subscription but can't connect, try disconnecting and reconnecting.

Comments aren't being scanned

• Verify the plugin is activated in Plugins in your WordPress admin.
• Check that the settings page shows "Connected" with a green badge.
• The plugin only scans new comments — it won't retroactively scan existing comments.
• Comments from logged-in users with moderation privileges are not scanned (to avoid false positives on admin comments).

Plugin update not showing

• WordPress checks for updates every 12 hours. You can force a check by going to Dashboard → Updates and clicking "Check Again."
• If you're running a caching plugin, clear your cache.

Need more help?

Email us at [email protected]. We typically respond within 24 hours.